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Wine Rack Team
 
April 9, 2020 | Wine Rack Team

How Wine Rack is addressing COVID-19

Thursday April 9th, 2020

On Saturday April 11th, we are re-opening select Wine Rack street and strip-mall stores across Ontario.

The Province of Ontario has deemed our stores an essential service, along with grocery stores. While continuing to follow Public Health recommended protocols, we have consulted with our teams and have now implemented increased safety measures for both our people and our customers when visiting our stores.

Those measures included:

  • Plexiglass installed at the cash-out area in all street and strip-mall stores
  • Installed longer pin-pad cables allowing customers to pay while maintaining a physical distance from Wine Rack employees
  • Physical distancing decals on the floors to remind customers to maintain a safe distance from others
  • Limiting the amount of people in a store to ensure physical distancing can be maintained

Previous measures already implemented include:

  • Our store teams regularly clean their workspaces including the register keyboard and are encouraged to wash or sanitize their hands on a frequent basis.
  • We have reduced hours of operation to allow our teams to rest and recharge
  • We are paying our Wine Rack front-line employees a “hero premium” during the COVID-19 pandemic
  • We have suspended our wine sampling program
  • We are only accepting credit, debit and Wine Rack gift cards
  • We have stopped accepting product returns and/or refunds

To find out if your local store is open, please contact them directly.

Our priority remains to create a safe working and shopping environment for all. Thank you for being a loyal customer. Since this is an evolving situation, we will continue to provide information as it becomes available.

Regards,

Stephen Murphy
Senior Director of Operations, Retail 
Arterra Wines Canada

Wednesday March 25th, 2020

At Wine Rack, the health and safety of our customers and employees is foremost in our minds.

We have made the decision to close all our Wine Rack street and strip-mall stores as of Friday March 27th, 2020 at 8:00 P.M., for two weeks.

Considering the safety of our employees and consumers, we felt it was time to focus our efforts in supporting our grocery store locations and take this time to develop additional safety measures required for those street and strip-mall locations. Our plan is to re-open our street and strip-mall stores and get everyone back to work when it is safe to do so.

The Province of Ontario has deemed our stores an essential service, along with grocery stores. Together with our grocery store partners, we’re going to meet your needs through a one-stop shop, in an orderly and safe environment.

You can also purchase many of our wines online through Great Estates Niagara or for our Toronto and Ottawa customers, you can also choose to shop through www.foodora.ca

We are continuing to follow Public Health recommended protocols and wanted to let you know how we are continuing to keep you and your safety top of mind:

  • We regularly clean and sanitize the common areas – door handles, fridge door handles, automatic door operator plates, pin pads, countertops...basically anything your hands generally touch.
  • Our store teams regularly clean their workspaces including the register keyboard and are encouraged to wash or sanitize their hands on a frequent basis.
  • As a precaution and to ensure customers have confidence in our sampling program, we have suspended our customer sampling for now.
  • We will no longer be accepting cash. Only debit, credit and gift cards will be accepted.
  • The health and well-being of our customers and employees is our priority. As such, we are communicating regularly with our Wine Rack store employees to ensure they have the information and support they need to stay healthy during these unusual circumstances. Employees who do not feel well have been instructed to stay at home.
  • We are no longer accepting customer product returns to reduce the amount of product handling. Returns will be honoured at a later date.
  • We are asking our customers to respect social distancing and will limit the amount of customers in our stores at any one time.
  • We have reduced hours of operation to eight hours a day to allow our teams to rest.

Our priority remains to create a safe working and shopping environment for all.

Thank you for being a loyal customer. Since this is an evolving situation, we will continue to provide information as it becomes available.

Regards,

Stephen Murphy
Senior Director of Operations, Retail
stephen.murphy@arterracanada.com
Arterra Wines Canada
441 Courtneypark Drive East
Mississauga, Ontario L5T 2V3

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