Shipping Terms

Business Hours/Days

All orders ship Monday-Friday, excluding public holidays.  Business hours are Monday-Friday, 9am-5pm EST.   Please allow up to 2 business days for your order to be processed and packed before it is shipped.

Shipping and Returns Policy

Fast, Free Shipping On Orders Over $99

Our fast, free shipping offer applies to all orders from the Wine Rack on winerack.com over $99 that are shipped through Standard Delivery via Canada Post.  Orders placed with Standard Overnight via FedEx will have shipping fees associated with them.  

Delivery Time: All orders, Canada Post and FedEx, are normally processed and packed within 2 business days.  Packages are normally delivered within 2-5 business days.

 

Shipping Details:

Canada Post

Please note that Canada Post has reinstated the Proof of Age door delivery.  If there is no answer or someone over 19 there to accept the delivery, then the item will be carded and sent to the local post office for recipient pick-up actions.

It will usually be your closest Canada Post facility which you can find by using the following link. https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice

If the package has not been picked up in 10 business days, the package will be returned to winerack.com and you will be contacted regarding the return. You will have to option to have the package reshipped to you at our regular shipping rates. Winerack.com is not responsible for additional shipping charges associated with return-to-sender packages.

Starting November 29, Canada Post delivery agents will be safely resuming the delivery of Proof of Age (POA), signature items to customers inside apartment buildings, condos and businesses. 

If a verbal signature cannot be collected at the door, items will then be carded to the local post office for physical signature capture.

FedEx:

If access to your location requires an access code or use of a buzzer, please include that when typing in your shipping address.   Deliveries will not be left in the lobby or common area of apartment buildings or delivered directly to the apartment unit.  A signature of someone aged 19 or older will be required.

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